Get the App

Once you have registered for self-referral into the MSK physio service, we need you to download the Airmid app. You must have the app to complete the symptom questionnaire we will send you

We use the Airmid app and you must have it to complete your self-referral questionnaire when we send it to you.

The app is free and available for all devices including phone/ desktop.

Remember to allow all notifications once you have downloaded the app as we don’t want you to miss any communications from us.

If you cannot access the app or do not have access to a suitable device, call 01493 809977 where we will be able to help you complete your self-referral.

Please add services@ecchcic.nhs.uk to your email contacts as we may contact you via email.

Why do I need Airmid?

Airmid is a free app that is used by the majority of GP practices in the Great Yarmouth and Waveney area and is recognised widely within the NHS.

Once you have the submitted your request for a self-referral (step one) please download the Airmid app.

We will use your Airmid app to send you a questionnaire to allow you to tell us about some of the issues that you are having and what you might need help with.

Airmid allows you to have control over a number of aspects of your healthcare ranging from...

Quickly and easily book and cancel appointments
Receive push notifications, surveys and information from clinicians
Access to your complete medical record
Direct messaging to/ from clinicians

You can still access and receive care without using Airmid however, you will not be able to enjoy the full benefits as detailed above.

Is it safe?

Yes, Airmid is a safe to use app is recognised by the NHS. Accessing the Airmid app requires you to have an existing NHS login which requires rigorous ID checks therefore reinforcing the safety and security of the Airmid app.

What do I need to do?

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Do you have an NHS login?

If you do not have an NHS login please download the NHS app and create an account first.

You will not be able to use the online booking system via the Airmid app unless you have an NHS login.

Already have an NHS login account?

Step 1

Download the Airmid app from either the Google Play or IOS app store

Step 2

Once downloaded, allow the app permission to ‘send notifications’. This will make sure you get the best out of the app like appointment reminders

Step 3

On the Airmid app press 'Continue with NHS Login' button.

Step 4

When prompted, enter your email address.

Step 5

You will see a message saying "we've found your NHS login".

Step 6

When prompted, enter your password.

Step 7

For security, you will be sent a unique 6 digit passcode. When prompted, enter the passcode.

Step 8

You will be automatically logged into the Airmid app and will be able to start using it.

Once you have registered to use the Airmid app, please:

Allow all Airmid notifications. This will help make sure you don't miss any information that we send you. Do keep checking your app just in case.

Only use the 'Continue with NHS login' option to open the app. This reduces the likelihood of problems using the app.

Do not use the 'Log in' option

Once you have downloaded the app, please head back to our 'How to refer yourself to Physiotherapy' page for the final step of the self-referral process.