If you have been issued with orthoses (shoe inserts), it might be that you need a replacement pair in the future.

Please complete the form below to register for a replacement pair of orthoses.

Biomechanics Orthotics Request Form

If you’d rather speak to us, simply call 01493 809977 (Mon-Sun 0700-2000) and tell the phone operator that you would like to request replacement orthoses/ shoe inserts that you have previously been issued by the biomechanics team.

When you call us, you will be offered a 15 minute telephone appointment with one of the clinicians to discuss your situation and your replacement request.

The clinician will ask you a series of questions to establish if the orthoses/ shoe inserts can simply be re-issued or if another assessment is required. The clinician will discuss the outcome with you during the phone call.

The clinician will give you clear instructions on what you should do if they feel they can re-issue the orthoses without another assessment.

IIf you have been placed on our PIFU system by your clinician, it means that the decision to make another appointment has been given over to you. In other words, you won’t have another appointment unless you choose to book it.

If you choose not to book another appointment with your clinician/our service, you will be discharged at the end of the agreed period (see above).

You have been placed on PIFU because you and your clinician have agreed that this is appropriate for the current stage of your rehabilitation. You may have been encouraged to persevere with your exercises or lifestyle changes, or simply to give your condition more time to settle to help you get the best results out of your rehabilitation.

You can contact us at any point during your PIFU period, however you must contact us before the end of the agreed period (see top of page).

You can call 01493 809977 (Mon-Sun 0700-2000)

If contacting us, please state you are on our PIFU list as it will help us identify where you are in our MSK services and request the type of appointment instructed by your clinician.

If we have not heard from you by the end of the agreed period, you will be discharged from our service.

If you are dissatisfied with the overall outcome of your rehabilitation, take a moment to consider all aspects of your rehabilitation programme and the choices you've made in consultation with your clinician. Reflect on whether you've diligently followed any prescribed exercises, allowed sufficient time for progress, and explored any additional suggestions provided by your clinician. If you remain unsatisfied, please contact us.

If you feel you may benefit from further input from our team, you must contact us before the agreed end of your PIFU period.

When you call, a message will either be passed to your clinician to contact you to discuss your situation, or an appointment will be offered. Please ensure you book the correct appointment (most issues can be quickly and easily discussed in a phone consultation).

If you feel you may benefit from further input from our team, you must contact us before the agreed end of your PIFU period.

When you call, a message will either be passed to your clinician to contact you to discuss your situation, or an appointment will be offered. Please ensure you book the correct appointment (most issues can be quickly and easily discussed in a phone consultation).

If your agreed PIFU period has expired and you need further physiotherapy input, you will need to refer yourself again. You can do this without having to go back to the GP; it can be done quickly and easily here.

If you need another appointment, you can call 01493 809977 (Mon-Sun 0700-2000).

If we have not heard from you since your PIFU period expired, you will need have another referral or refer yourself again.

If you are seeking replacement orthoses (show inserts), you do not need another referral as long as your situation hasn’t changed considerably. Simply call 01493 809977 (Mon-Sun 0700-2000).

If you need another appointment with our service, it is up to you to book it. This allows you to choose the location, time and date that suits you the best but also no pressure if you do not feel you need another appointment.