If you have been placed on our PIFU system by your clinician, it means that the decision to make another appointment has been given over to you. In other words, you won’t have another appointment unless you choose to book it.

If you choose not to book another appointment with your clinician/our service, you will be discharged at the end of the agreed period (see above).

You have been placed on PIFU because you and your clinician have agreed that this is appropriate for the current stage of your rehabilitation. You may have been encouraged to persevere with your exercises or lifestyle changes, or simply to give your condition more time to settle to help you get the best results out of your rehabilitation.

You can contact us at any point during your PIFU period, however you must contact us before the end of the agreed period (see top of page). You can:

• Book yourself another appointment via the Airmid online booking app (Physio only)
• Call 01493 809977

If contacting us, please state you are on our PIFU list as it will help us identify where you are in our MSK services. Please note that the quickest and easiest way to book another appointment is via the Airmid app (physio only).

After your most recent appointment, you should have been told what type of appointment you should book if you need to see our team again. You should book the type of appointment (face to face or phone) and the day/ time that suits you best however, you should only book a 30 minute appointment unless your clinician has instructed you otherwise.

If we have not heard from you by the end of the agreed period, you will be discharged from our service. If registered for online booking via the Airmid app, your access will be deactivated.

If you are dissatisfied with the overall outcome of your rehabilitation, take a moment to consider all aspects of your rehabilitation programme and the choices you've made in consultation with your clinician. Reflect on whether you've diligently followed the prescribed exercises, allowed sufficient time for progress, and explored any additional suggestions provided by your clinician. If you remain unsatisfied, please contact us.

If you feel you may benefit from further physiotherapy, you must contact us before the agreed end of your PIFU period.

Dependent on how you contact us, a message will either be passed to your physiotherapist to contact you to discuss your situation, or an appointment will be offered. If using the Airmid app, you are in control of booking any appointments you may feel you need. Please ensure you book the correct appointment (most issues can be quickly and easily discussed in a phone consultation).

If your agreed PIFU period has expired and you need further physiotherapy input, you will need to refer yourself again. You can do this without having to go back to the GP; it can be done quickly and easily here.

The Airmid app is a safe and effective way to take control of your physiotherapy appointments. To ensure that you and your data are kept safe, the Airmid app uses the NHS app with it’s high level of security as the way to log in (think of the NHS app as the key go get in through the Airmid door) and therefore you must have an NHS app account to use Airmid properly.

Please make sure that you have an active NHS app account before trying to register and use the Airmid app.

As outlined above, using the NHS app to log in is safest and most secure way to access your Airmid app. You should make sure that you are logging in using the NHS branded button as shown below.

Do not use the red (sometimes blue) ‘Log In’ button.

You can only reset your password for either the NHS app or the Airmid app via the ‘Forgotten Username/ Password’ option (shown below).

We cannot reset your password for you.

If you experience ongoing issues it may mean that you are not registered with the NHS app. Please make sure you are registered before attempting to book an appointment.

If you are registered with the NHS app and are still having an issue it could be that a setting within your clinical record has not been switched on.

If you have tried to book an appointment but have seen an error message, we will be notified and will switch on your ability to book appointments. After leaving a little time (24 hours) please try and book your appointment again.

If issues persist, please call 01493 809977 (Mon-Sun 0700-2000).

No, please do not book any appointments until you have been instructed to.

If you book an appointment before we have had a referral for you or before you have been instructed to, the appointment will be cancelled and you will be returned to the waiting list.

If you cannot remember the exercises you and your clinician agreed would be part of your rehabilitation program you can find our full and comprehensive exercise video library here.

If you are still having issues with your exercises, please call 01493 809977 (Mon-Sun 0700-2000). Our call operators will be able to pass on a message to your clinician who will then be able link back in with about the issue/s you might be experiencing.

If you have lost the exercises you and your clinician agreed would be part of your rehabilitation program you can find our full and comprehensive exercise video library here.

If you are still having issues and cannot find your exercises either at home or in our library, please call 01493 809977 (Mon-Sun 0700-2000). Our call operators will be able to pass on a message to your clinician who will then be able link back in with about the issue/s you might be experiencing.

If you are having problems with your exercises, we appreciate that the circumstances might be very specific to you and your situation, however below are some common issues and some tips on how to get a better outcome with your exercises.

If your exercises are causing you discomfort during or after completing them, consider the following…

Is the pain so much that you have to stop or lasting for a long time afterwards?

Try reducing the effort (how hard you’re trying) or how many times you are completing the exercise. Sometimes adjusting how far you move when exercising can help. Remember, pain isn’t always a sign of harm therefore exercising is safe however, if your body really isn’t happy with how/ what you’re doing you might need to make some adjustments.

Is the pain moderate meaning that it’s there but it doesn’t stop you doing your exercises or doesn’t last too long afterwards?

This is perfectly normal and actually a good response to your exercises. Given that most exercises are given to people to help with a painful complaint, it’s completely normal for your recovery to be a bit uncomfortable. If the pain isn’t too bad and settles pretty quickly (within a few hours) after your exercise, you probably don’t need to make any changes however, adjusting your reps/ sets or rest breaks may help.

There isn’t any/ much pain at all whilst exercising.

This is perfectly ok and quite normal. Sometimes people think that an exercise should hurt to do some good or that if it’s not painful then it can’t be helpful. This is wrong. If your exercises aren’t causing any pain then continue as you are however, if you don’t feel your exercises are challenging you enough then that might be a good time to consider a change. You can liaise with your clinician about what might be next best step to take.

If you are still having issues and cannot find your exercises either at home or in our library, please call 01493 809977 (Mon-Sun 0700-2000). Our call operators will be able to pass on a message to your clinician who will then be able link back in with about the issue/s you might be experiencing.

If you have agreed to complete some exercises as part of your rehabilitation but haven’t been able to complete them, please don’t worry. We understand that sometimes life gets in the way and that occasionally exercises don’t get done either as well or as often as you might like.

In an ideal world, you would have been able to try the exercises before you attend for your next appointment but if you’ve not been able to do this then you have a few choices…

1. Look at the previous few answers (above) to help you find lost exercises or adjust exercises that might be too challenging.

2. Try to dedicate some specific time to do your exercises in the day. Often, most exercises only take a handful of minutes to complete and there are 1440 minutes in a day!

3. Extend the period of time that you and your clinician gave you to complete the exercises. If you do need more time, do let us know as we don’t want you to be discharged by accident. Call 01493 809977 (Mon-Sun 0700-2000).

4. Speak to a clinician. If you’d rather talk things over with one of our clinicians then please call 01493 809977 (Mon-Sun 0700-2000).