Audit tool physio

1, Using a scale from 1 to 10, where 1 is extremely easy and 10 is extremely difficult, what number would you use to rate the ease of use of the website?

2, Did you feel we responded in a timely manner?

3, If you received exercises in your reply, how clear and easy were they to follow?

4, Did you feel that the information you received made it clear about the choice you had to contact physiotherapy if you didn’t feel any better or wanted to ask for more advice?

5, If no, who would you have contacted if you needed more assistance?

6, How would you rate the amount of information you received in response to your query?

7.On a scale of 0-10, how helpful did you find the information you received?

8. On a scale of 1-10 (where 1 is completely dissatisfied and 10 is completely satisfied) what number would you use to rate your overall satisfaction with your reply?

9. Was there any specific reason we didn't hear back from you?

10. Do you have any suggestions on, or any changes to this referral process you would make?